Staying safe
Keep conversations in Lovers until you feel you can trust someone. Never send money, gifts or financial details to someone you have not met, however convincing their story.
Meet in a busy public place, tell a friend where you are going and who you are meeting, and arrange your own transport.
Trust your instincts. If you feel unsafe, leave. In an emergency, call your local emergency number.
Unmatch, block and report
In a chat, tap the ⋯ button to view their profile, unmatch, block or report. Long-press a message to report that message.
Unmatching ends the conversation for both of you, and you won’t be shown to each other again. Blocking hides you from each other everywhere. Manage the people you blocked in Settings > Blocked Users.
Reports are confidential: the person is never told who reported them. Our team reviews every report, and reports about harassment or someone who may be under 18 are looked at first.
Discover and matching
You see people who fit what you are looking for, and whose preferences you fit too: gender, age range and distance. Change these in your profile and in Settings.
When you both like each other, it’s a match and you can start chatting. People you have already liked, matched or unmatched are not shown again; people you passed on can reappear after 30 days.
Distances are always rounded, and you can hide yours with Show My Distance. Private Mode shows you only to people you have liked. Pause My Account hides you from Discover without deleting anything.
Chat
You can send messages, photos, voice messages, short videos (up to 1 minute) and PDF documents, up to 25 MB each.
Your matches see your reply rate (how often you reply within 18 hours), and Lovers may send a gentle reminder when someone is waiting for your reply. You can turn reminders off in Settings > Notifications.
Short messages at the top of the screen confirm what just happened, for example when something is saved or sent, or if something needs another try.
Plans
Lovers is free, with daily limits. Basic+, Advanced, Advanced+ and Premium add more swipes and chats per day, a profile boost, and, depending on the plan, seeing who liked you, priority matching and a Premium badge. Compare them on the Plans screen.
At checkout you see exactly what you are buying and the price, read the Terms of Service, Privacy Policy and Refund Policy, and confirm that you want your plan to start right away. You then pay on Stripe’s secure page on the web, or with your Apple ID or Google account in the app. Your plan switches on within seconds.
Plans renew automatically each month or year until you cancel. You can cancel anytime and keep your plan until the end of the period you paid for.
Managing your subscription
Tap “Manage subscription” on the Plans screen. On the web it opens Stripe’s page, where you can cancel, update your card or download invoices. In the iPhone and Android apps, it opens your App Store or Google Play subscription settings. If you subscribed on the website, manage it there.
One plan at a time: to change plan or billing period, cancel your current plan and wait until it ends (the app shows you the date). You keep everything until then, and can choose your new plan afterwards.
New phone, or reinstalled the app? Sign in and tap “Restore purchases” at the bottom of the Plans screen to link your App Store or Google Play subscription to your account again.
Deleting the app or your account does not cancel a subscription, so please cancel it first.
Refunds
We are sorry, but we are unable to refund subscription payments, including unused time. For App Store and Google Play purchases, refunds are decided by Apple or Google, and the Refund Policy explains how to ask them.
If a duplicate subscription is ever created by mistake, it is cancelled and refunded (automatically on the web). If you were charged but your plan did not switch on, write to us and we will sort it out.
Your account and data
Settings > Download My Data gives you a copy of your data. Settings > Delete Account deletes your account; you can restore it by signing in within 40 days, after which it is erased permanently.
If we ever have to warn, suspend or ban an account, the app explains why and lets you appeal within 6 months.
Still need help? Write to us at support@getlovers.app. We read every message.